🛍️ Return & Refund Policy
Effective Date: 2025
Last Updated: October 23, 2026
This Return & Refund Policy applies to purchases made on www.ArtQuestor.com. By placing an order, you agree to the terms outlined below.
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1. General Overview
• Our refund and return policy lasts 14 days from the date of delivery, unless otherwise required by law.
• After 14 days, we cannot offer a refund, return, or exchange.
• To be eligible, items must be unused, undamaged, and in their original packaging.
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2. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:
• Custom-made or personalized artworks.
• Digital downloads, Photos.
• Gift cards.
• Items purchased on sale or promotional discounts (final sale).
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3. Conditions for Partial Refunds
Partial refunds may be granted only in the following cases:
• Any item returned not in its original condition, damaged, or missing parts (not due to our error).
• Returns requested after the 14-day window.
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4. Refund Process
• Once your return is received and inspected, we will notify you of approval or rejection via email.
• If approved, your refund will be processed and applied to your original method of payment within a reasonable number of business days.
• Refunds will be issued excluding any shipping, handling, or insurance fees.
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5. Late or Missing Refunds
If you have not received your refund after the stated period:
1. Re-check your bank or card account.
2. Contact your credit card company (posting delays may occur).
3. Contact your bank, as processing times vary.
4. If you still have not received your refund, please contact us at: hadi.baradaranag@gmail.com
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6. Exchanges
• Exchanges are offered only for defective or damaged items.
• To request an exchange, email us at hadi.baradaranag@gmail.com with order details.
• If approved, you must return the item at your expense before a replacement is sent.
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7. Gifts
• If the item was marked as a gift and shipped directly to you, you may receive a store credit for the value of your return.
• If the item was not marked as a gift, the refund will be sent to the original purchaser.
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8. Return Shipping
• To return a product, please email us at hadi.baradaranag@gmail.com first, and we will send you the return address.
• You are responsible for paying your own return shipping costs, unless the item arrived damaged or not as described. In that case, email us within 7 days of delivery with a photo of the item and packaging. We pay return shipping and will repair, replace or refund it.
• Shipping costs are non-refundable.
• If you receive a refund, return shipping costs may be deducted.
• For expensive items, we recommend using a trackable shipping service or insurance. We cannot guarantee receipt of your returned item.
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9. Legal Disclaimer
• We are not responsible for delays, losses, damages, or issues caused by shipping carriers, customs, third-party vendors, or payment processors.
• Returns and refunds are handled strictly under the terms of this policy.
• Users and members acknowledge that they are solely responsible for reviewing eligibility before making a purchase.
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10. Need Help?
For questions about returns and refunds, please contact us:
📧 Email: hadi.baradaranag@gmail.com
